Refund Policy

Refund Policy Overview Due to the digital nature of virtual goods, all sales are generally final. However, we understand that issues can occur, and we're committed to ensuring a fair resolution for valid concerns. Eligible for Refund You may be eligible for a refund in the following circumstances: * Technical Issues - Item delivery failures that we cannot resolve * Duplicate Purchases - Accidental duplicate orders (within 24 hours) * Non-Delivery - Items not delivered within 48 hours despite being online * Unauthorized Purchases - Verified fraudulent transactions Not Eligible for Refund Refunds will not be provided for: * Change of mind after purchase * Items that have been used, consumed, or activated * Account bans or punishments for rule violations * Server resets, wipes, or scheduled maintenance * Items transferred to another player * Purchases made more than 30 days ago Chargebacks Filing a chargeback without first contacting us will result in: * Immediate suspension of your account * Removal of all purchased items * Permanent ban from our services Please contact us first - we're happy to help resolve any issues. How to Request a Refund To request a refund: * Contact us through our Discord server or support channels * Include your order ID and Minecraft username * Describe the issue in detail * Submit within 48 hours of your purchase All refund requests are reviewed on a case-by-case basis. Processing Time Once approved, refunds are typically processed within: * Credit/Debit Cards - 5-10 business days * PayPal - 3-5 business days * Cryptocurrency - Subject to review (original payment method when possible) Processing times may vary depending on your bank or payment provider.